AI workforce management for hotels on Infor HMS.
HotelCadence is a workforce management platform for hotels: it reads the reservation data already in Infor HMS (read-only) and turns it into hourly demand forecasts per department and auto-drafted rosters your managers approve. Hotels cut 6–12% of labor cost without cutting guest service — and nothing writes back into Infor HMS.
Calculate your labor savings →Book a demo with your own Infor data
Infor Hospitality · vendor website: infor.com/products/hms ↗
Penang, 380 rooms: three outlets, one dinner wave Infor already saw
A full-service resort rostered its F&B service team flat at ten every evening across three outlets. Midweek dinners idled paid hours while Saturday's thirteen-cover-per-server peak ran on borrowed stewards and slow service. The occupancy and covers pattern predicting it was already in Infor HMS.
The data behind this chart
| Day | Staff required (from Infor HMS covers) | Current flat roster | HotelCadence draft |
|---|---|---|---|
| Mon | 8 | 10 | 8 |
| Tue | 7 | 10 | 7 |
| Wed | 7 | 10 | 7 |
| Thu | 8 | 10 | 8 |
| Fri | 11 | 10 | 11 |
| Sat | 13 | 10 | 13 |
| Sun | 10 | 10 | 10 |
Worked example, figures indicative, 380-room full-service resort.
Put your own numbers on this → the calculator takes two minutes and needs no email — or see pricing first.
The workforce management layer on top of Infor HMS
Three modules on one read-only data feed, measured against your own baseline. Labor runs 32.4% of hotel revenue (CBRE, US benchmark); demand-matched scheduling recovers 6–12% of it.
AI demand forecasting
Arrivals, departures and covers forecast per department, per hour, from live Infor HMS pickup.
How forecasting works →AI staff scheduling
Draft rosters at the lowest cost that still hits your service standard; managers approve every schedule.
How scheduling works →PMS data insights
Revenue, labor cost and productivity per property on one live screen, straight from Infor HMS.
See the insights →Go live in three steps
Read-only access · counts and dates only, no guest-identifying data · revocable by your Infor administrator at any time.
Authorize read-only access
Your Infor administrator authorizes a read-only connection through Infor’s integration framework, scoped to the pilot properties. No screens change for front desk or outlets, this is configuration, not an interface project.
Backfill and calibrate
HotelCadence pulls up to two years of Infor HMS reservation history and calibrates daily and hourly demand forecasts per department against your own actuals, so accuracy is proven on your data before anyone rosters against it.
Go live and measure
Forecasts refresh as pickup changes and draft rosters flag shifts that no longer match demand. Managers approve everything, and results are measured monthly against your agreed baseline.
Infor HMS integration questions, answered
How long does an Infor HMS integration take?
The gating step is your Infor administrator authorizing read-only access; backfill and forecast calibration run in parallel after that. Integration is included in the 90-day pilot (from US$7,500), and your installation is scoped in the integration audit before any commitment.
Which Infor systems does HotelCadence connect to?
Infor HMS, the cloud hospitality management solution, is the standard connection via Infor’s documented integration APIs. F&B covers can flow from your POS where it is deployed, and older Infor installations are scoped individually in the integration audit.
We run multiple outlets, banquets and a spa, can you staff more than rooms?
Yes, that is the full-service case the system is built for. Occupancy, arrivals and covers drive per-department forecasts: front office, housekeeping, each F&B outlet, stewarding. Every department gets its own hourly demand line and its own draft roster.
Does HotelCadence write anything back into Infor HMS?
No. The connection is read-only and nothing is written back, rates, reservations, profiles and blocks in Infor HMS are never touched. Forecasts and draft rosters live in HotelCadence, where managers review and approve them.
Where does our data live, and what about guest privacy?
HotelCadence needs counts, dates, rates and segments, not guest-identifying data. Hosting is in-region, with Singapore as the default APAC residency and portfolio-specific options for chains of 10 or more properties.
Part of our portfolio runs OPERA Cloud or Shiji, can one rollout cover both?
Yes. Infor HMS properties connect via their read-only feed, OPERA Cloud via OHIP, Shiji via the Enterprise Platform API, and the whole portfolio rolls up into one view with identical per-department, per-hour forecasts and one baseline measurement method.
Calculate your labor savings →Book a demo with your own Infor data
The calculator takes 2 minutes, no email needed · the demo runs on your live pickup · no obligation.